DM
DwellMark
Trust. Risk. Reputation.

Refunds and cancellations

Draft refund foundationDraft foundation

Refund and cancellation rules should be clear before checkout.

DwellMark payments are not active yet. Before checkout is enabled, refund, cancellation, subscription, report fulfilment and support rules should be finalised and reviewed.

View reportsContact support

Monthly subscriptions

Future subscriptions should clearly explain billing frequency, renewal, cancellation, access periods and what happens if payment fails.

The Canberra Property ReportDwellMark Plusmonthly billingdashboard report accesssubscription cancellation rules

Paid reports

Paid reports should explain when work starts, what is reviewed, what users receive and when refunds may or may not be available.

Tenancy Risk ReportACAT Preparation Reporthuman/admin review gatesreport delivery timingsupport and correction pathways

Before activation

Checkout should remain disabled until product pricing, fulfilment, entitlement and refund rules are aligned.

Stripe sandbox products confirmedcheckout states reviewedwebhook verification testedentitlement mapping approvedfulfilment workflow approved

Important safeguards

This page is draft policy content.
Refund/cancellation terms require legal and operational review.
Payment activation remains blocked until this policy is finalised.

Trust and policy layer

DwellMark separates guidance, preparation, paid products and earned trust.

The public trust layer explains what DwellMark is, what it is not, how source-backed guidance works, and which launch gates must pass before payments, fulfilment, evidence uploads or AI runtime are activated.

Launch-state disclosure

DwellMark is preparing product, report, listing, profile, AI and payment systems. Live payments, fulfilment, evidence upload, AI runtime and official workflows remain disabled until approval gates pass.

Source-backed guidance

Official sources are preferred where procedural or legal-pathway information is discussed. Specific claims require review before public launch.

Reports and preparation products

DwellMark reports and packs can organise information and readiness, but they are not legal, financial, valuation or investment advice.

Paid versus earned trust

Paid listings, profiles, boosts and sponsored placements must remain separate from earned reviews, complaint signals, conduct scores and rankings.

Private evidence boundary

Private user uploads, leases, photos, emails, messages and evidence must remain private and cannot be used publicly without permission.

Marketplace data boundary

External listing data, photos, descriptions and floorplans require permission, licence, approved feed/API access or legal review before reuse.

AI and automation boundary

Public AI and Ella admin AI remain blocked until source libraries, private/public boundaries, audit logs and approval gates are ready.

Public trust route map

/aboutExplain DwellMark's mission, neutral property intelligence role and launch-stage scope.
/how-it-worksExplain user pathways from report discovery to preparation, dashboard access and future fulfilment.
/methodologyExplain trust signals, scoring boundaries, source-backed principles and paid/earned separation.
/data-sourcesExplain official sources, user-submitted data, third-party feeds, licences and data restrictions.
/privacyExplain privacy boundaries before evidence upload, AI runtime and account-level personal data activation.
/termsExplain platform terms, user responsibilities, product boundaries and launch-state limitations.
/refund-policyExplain refund and cancellation principles before live payments are activated.
/contactProvide support and contact direction without implying legal representation or urgent official assistance.
/legal/disclaimerState no-legal-advice, no-financial-advice, no-valuation-advice and no-official-endorsement boundaries.
/legal/transaction-disclosureExplain future transaction-enablement limits and separation from licensed legal/conveyancing/financial roles.
/legal/tokenisation-disclosureExplain future verified asset/tokenisation-readiness boundaries and compliance review requirements.

Trust, methodology and legal guardrails

DwellMark does not provide legal advice.
DwellMark does not provide financial advice.
DwellMark does not provide valuation advice.
DwellMark does not provide investment advice.
DwellMark does not represent users at ACAT, tribunals or official bodies.
DwellMark does not lodge official forms unless separately approved in a legally reviewed future workflow.
DwellMark does not guarantee outcomes.
DwellMark is not endorsed by government, ACAT, tribunals or official agencies unless explicitly stated by an authorised source.
Paid participation must not affect earned trust, reviews, complaint outcomes, conduct signals or reputation scores.
Live payments remain blocked until legal, policy, checkout, webhook, entitlement and fulfilment gates pass.